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Payment Log not being populated
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10/3/2012 5:49 AM
Jon Trow
Joined: 8/17/2012
Posts: 5
Payment Log not being populated
(United Kingdom)
I've got the module working and payments are being taken correctly via PayPal's sandbox site but the payment log doesn't seem to pick up the payment details.
Is there something I need to do to set this up?
10/3/2012 8:42 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Payment Log not being populated
(Australia)
Can you do a test in full function mode. We never liked the sandbox for reliability.
2/19/2013 3:41 AM
Adam Heitke
Joined: 11/10/2012
Posts: 3
Re: Payment Log not being populated
(United States)
Hello,
I'm having a similar problem. I'm not in sandbox mode. Module is setup with one month subscription and 1 month free trial and one role is added to the user. After successfully completing the subscription in Paypal, I'm routed to the success confirmation page on the portal but no role is added to the user and no entry in the payment log.
Thanks,
Adam
2/19/2013 11:44 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Payment Log not being populated
(Australia)
That makes it something more interesting. Would you mind contacting us using out support ticket on our website and providing a URL and hot login. This way we can trouble shoot the problem.
2/19/2013 2:03 PM
Adam Heitke
Joined: 11/10/2012
Posts: 3
Re: Payment Log not being populated
(United States)
Thanks. Ticket submitted.
2/19/2013 5:15 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Payment Log not being populated
(Australia)
Orange tab on the left of every page on our site.
2/21/2013 12:46 AM
Adam Heitke
Joined: 11/10/2012
Posts: 3
Re: Payment Log not being populated
(United States)
Hello,
Did you receive the trouble ticket I submitted?
2/21/2013 4:02 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Payment Log not being populated
(Australia)
We have a couple open at this time. Can you confirm the ticket number you received notification of?
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Payment Log not being populated