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Paypal Notification after cancellation issue
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9/30/2013 12:10 PM
joao
Joined: 9/30/2013
Posts: 2
Paypal Notification after cancellation issue
(United States)
Hi my name is john and i just started playing with your module and i LOVE IT!
However, let me explain how im having my clients signup to my site and my needs and concerns.
Generally my clients call me to start service so after first phone contact, the user goes to a
specific login page on my site which is simply a form that the user fills and submits.
once i get the form i review it and then authorize the user to have full access of my site ( without the user of your module )
after 10 days of free use, the user then must goes to his profile page which has YOUR MODULE with a subscription button ( recurring PayPal )
and the moment the user clicks on the button, your module popup window ( which normally would allow the user to start new registration )
except since he is an already authorized user, his credentials are already filled out and directs him to the paypal payment terminal.
Here is my problem.
once the user cancels subscription in Paypal, and since the initial subscription activation ( your module ) was made using an already authorized user,
then when user cancels in PayPal, ( since he came from an already authorized user ) there is no way for your module to know and cancel the role for this user thus cancelling access to my site.
And even though i get an email from PayPal saying that the user cancelled subscription,
there is noway of me knowing WHICH user is connected to the PayPal account so i can manually cancel access to my site.
Is there anyway you module can get notified from paypal that the user canceled subscription
( maybe listing the cancelled subscription user on the "payment log" tab in your module ...also notifying me by email the cancellation )
how can i overcome this? Please Help this is very important.
thanks,
john
redtagpos.com
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Paypal Notification after cancellation issue