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Bulk Emailer
Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
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7/17/2010 12:16 AM
moreinfo
Joined: 7/5/2009
Posts: 16
Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(United Kingdom)
So, I bought MyBulkMailer a year ago and installed it. Problem was that at the time my host capped sending to 150/hour, so it'd take DAYS to send out one mail. So I never tried to send mail again.
Roll on one year and that host was bought out, migrated my site - and it didn't work. Whole site down 17 days.
Had to find a new host - and damned quick. Found one that purported to be the best DNN hosts .... and now it seems .... not for bulk mailing.
I sent out to my list last night, for the first time (it's been growing for 3-4 years) - and I expected a lot of bouncebacks and unsubscribes, but I figured "send it out, see what's left ... it'll be a much smaller list". Only it didn't quite go to plan.
I woke up this morning, BulkMailer said 100% complete. I checked the unsubscribe - and had 2 unsubscribes. I checked bounces and had 5,500 bounces (and none in the past 2 hours), so I figured it was all done and dusted. Went in to look at the clicks - about 200 clicks in newsletter... so I knew it had: been sent, people were reading it, some were clicking/returning to my site.
But then ... my site went down. Service Unavailable. It seems my host can't handle the size of my mailing list. They cap it at 200/hour, 1000/day. Well, that's no good is it!
So, I am now looking for what they called an "outside mail hosting specialist". I want it to be easy (I am clueless) and want to simply sign up for a service, that works, that I can afford, where I just go into my DNN SMTP settings and make the changes (and elsewhere that's necessary although not sure where that would be yet) ... and it simply works. I am prepared to accept a slow service (say 500/hour), but I have a big list (apparently).
This is not a site/list that makes big bucks, it's just some information - and people turned up and they joined - and now there's quite a lot of them :)
Any suggestions? UK based would be preferable, somebody with an online support icon would be good. But I am just one person, who just happens to have a list that 'professionals' think is a tad large :)
Thanking you in anticipation!!
7/17/2010 2:56 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(Australia)
Ahh they joys of bulk email...
We get it and have even tried to make a way around it in our module (you should update for free if you have not, a lot of new features always being added).
We tried to make it possible to use multiple SMTP hosts and limit the number of messages sent to each. This way you can get around (or abuse) the hosts that limit you to a few hundred an hour and use our rotary SMTP system. This can even include hotmail and gmail smtp sends etc.
That being said, I do understand that you want a simple solution. The best being to find a host that can handle large data pushes and is not themselves being stung for the data. I gather you understand that a 40,000 email push (and I am guessing you are around that) at .5 meg each is actually around 20 GB of data + what they drag down when they click a link.
The only people we know that will offer this with a simile on their face is.... us. We host and have many clients that do huge bulk email with us. Not a problem, but we would need to work out what to charge you based on actual usage.
The servers are fast for a world market, but are US based (because data is cheaper there). Check out our speed on this site, as it is hosted in the same data center.
For a UK based provider, SALARO may offer you services, but I am almost certain that he too will want to put you on his US based servers for the same reason, but I do know he has UK based servers too. Money talks, so I am sure if the price is right, UK will be no issue.
So if you want to work out the fine details, then use our CONTACT US page and make reference to this URL.
interactivewebs.com
7/17/2010 2:59 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(Australia)
Also we can offer just the SMTP service, BUT this actually does not help your host at all, as the same amount of data is sent to our SMTP server they would send if it went through their SMTP server. Most hosts don't think of that for some reason and still allow outbound SMTP connections. Go figure!
7/17/2010 6:28 AM
moreinfo
Joined: 7/5/2009
Posts: 16
Re: Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(United Kingdom)
DNN Module Support wrote:
Ahh they joys of bulk email...
We get it and have even tried to make a way around it in our module (you should update for free if you have not, a lot of new features always being added).
We tried to make it possible to use multiple SMTP hosts and limit the number of messages sent to each. This way you can get around (or abuse) the hosts that limit you to a few hundred an hour and use our rotary SMTP system. This can even include hotmail and gmail smtp sends etc.
That being said, I do understand that you want a simple solution. The best being to find a host that can handle large data pushes and is not themselves being stung for the data. I gather you understand that a 40,000 email push (and I am guessing you are around that) at .5 meg each is actually around 20 GB of data + what they drag down when they click a link.
The only people we know that will offer this with a simile on their face is.... us. We host and have many clients that do huge bulk email with us. Not a problem, but we would need to work out what to charge you based on actual usage.
The servers are fast for a world market, but are US based (because data is cheaper there). Check out our speed on this site, as it is hosted in the same data center.
For a UK based provider, SALARO may offer you services, but I am almost certain that he too will want to put you on his US based servers for the same reason, but I do know he has UK based servers too. Money talks, so I am sure if the price is right, UK will be no issue.
So if you want to work out the fine details, then use our CONTACT US page and make reference to this URL.
interactivewebs.com
My site doesn't make the sort of money that would pay those bills. To be honest, I wish I'd never set eyes on DNN. As for upgrading ... I wouldn't know how to. I am petrified of making a mess of it and destroying my site. And then if there are problems after the upgrade, I'd just be digging a huge spiral hole for myself.
All I wanted was "A little website, with a way people could join, then I'll send them a little newsletter". And I picked DNN... and ever since it's been a pain in the bum, to be honest. It held me back, I lost the will to live many days (months go by without me looking at my site). And my list of members grew and grew - and I can't send them emails.
My site is still causing my host problems, I collapsed earlier from exhaustion - and I am having to recycle the IIS application pool regularly (when I see my site is unavailable).
I sent an email yesterday saying to people "hey come to my site", people I wanted back - and they came and the site was down. All credibility lost. PLUS, loss of new "members"/visitors because the site's been down.
And all the host says is "turn the module off" - but I don't know how to, so he sent me a shitty link ... and I didn't understand it. Then finally he looked at the link and said that was an old help file (for v3) and I am on v5... and that was the end of it. So no instructions on how to turn it off! I will start a new reply to ask how the heck I turn it off :)
7/17/2010 6:32 AM
moreinfo
Joined: 7/5/2009
Posts: 16
Re: Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(United Kingdom)
OK, so I see this strange interface didn't separate your reply from my response... oh well, another thing I don't understand.
So, question is this:
I installed the module. I sent the emails. It says 100% complete. What are the implications for turning it off? I guess links won't be being tracked and unsubscribes won't be collected?
And: How do I turn the module off?
And: Once it's off can I still see it/can I still see the current clicks/bounces/etc that I can see at the moment
And I guess: What does 'Turn the Module off' actually mean? There's no on/off button.
Oh I am soooo lost.
All I wanted was to send out emails, like everybody else does... 3.5 years and I am still failing to achieve it.
Now I can't find the button here to post this :)
7/17/2010 7:29 PM
moreinfo
Joined: 7/5/2009
Posts: 16
Re: Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(United Kingdom)
My site is still unstable.
I still don't know how to turn off the MyBulkMailer module.
My host support offers an "online" instant person to chat to and that's down right now, so can't even ask them why my site's down (again).
I just want the darned thing turned off now :(
Then I can find out how to get the host or the module to cap how many it's sending... and just be grateful that it only takes a month for the system to send out my newsletter/email
7/17/2010 7:37 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"
(Australia)
Go to your Host / Schedule menu.
Edit anything with "BulkEmailer" in the name. Make it disabled.
That will stop the module sending or doing anything, but still allow unsubscribe and history etc to be viewed.
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Site Down, New Host Furious. Need Help finding an "outside mail hosting specialist"