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Bulk Emailer
Send Bulk Email Option Not Coming Up
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5/12/2010 12:24 AM
ColeenD
Joined: 7/10/2009
Posts: 22
Send Bulk Email Option Not Coming Up
(United States)
All of a sudden many users on our network are not able to view the "Send Bulk Email" option. They can open all the other options, but when they click "Send Bulk Email '" it just hangs and doesn't open.
We do push out IE updates and SPs via the network. Is this unique to us or have you seen this with others using this module?
Thanks.
5/12/2010 1:54 AM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
Additional information: Bulk Email Version 45.05.64
I just uninstalled Windows service pack 3 on one of the PCs and the module works.
How do I get the "Send Bulk Email" to work with Windows Service Pack 3?
5/12/2010 8:33 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
I am unsure if you are talking about client updates or Server updates, can you clarify?
5/12/2010 10:28 PM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
Client - Specifically our content managers who send out bulk emails.
5/12/2010 11:42 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
And what version of windows? Did they try another browser?
5/13/2010 12:26 AM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
I just tried it on one of our content manager's PCs in Firefox.
Can you tell me why when the send bulk emials is clicked the program routes to
www.plaxo.com
? We use WebSense on our network and social networking sites are blocked. That's why is won't connect.
5/13/2010 9:29 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
No I can't. It sounds like something very screwy is going on. The plaxo is an integration product we use to connect outlook contacts to the module. It should not open when send an email link is clicked.
If the buttons used ajax or java etc we would be guessing that something it screwing with that code. But it does not work like that in this module. So I really not sure what is going on.
So best now that you contact us with host access details, the url of the bulk emailer, and reference to this post.
Use the contact us page on our site.
5/13/2010 11:16 PM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
I have sent the information via your contact page.
CD Cason
5/14/2010 9:11 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
We will take a look.
5/14/2010 11:31 PM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
We did some testing here and the plaxo.com reference is the issue.
We put one of the users who could not open the Send Bulk Email into an unrestricted group and she was then able to open the page.
This is a major issue for us as we don't want to remove restrictions from all these employees and go against the County's written policy.
The next question is ... if this module is connecting to plaxo.com, is the module sharing email addresses with plaxo? As a government agency, this would not be acceptable.
CDC
5/14/2010 11:58 PM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
Going back over our conversation, I think you may have misunderstood.
When the user is on the main program page that lists the options: Send Bulk Emai, Email List Configuration, etc. they can go to all those options except the Send Buld Email
page.
That's the page that has the three js files pointing to plaxo.com. That's where our problem lies.
5/15/2010 10:55 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
No, that is an add-in that allows a user to imports contacts from outlook and a few others to the module. Direct opposite to what you are implying.
5/16/2010 2:52 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
Can you contact us with host login details so we can see the problem here.
5/18/2010 3:29 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
We did login and have a look. We could not fault the process. Perhaps it is a browser issue.
We then tried to return to the site later for more testing, and the host account has been closed or changed. We did not have access.
Additionally an email to request more access for testing bounced to the email address that you sent the original host settings from.
5/18/2010 3:31 AM
ColeenD
Joined: 7/10/2009
Posts: 22
Re: Send Bulk Email Option Not Coming Up
(United States)
Plaxo.com in the code is the issue. Social Networking sites are restricted in our organization. Once we permitted the Plaxo.com site, everything was fine.
Thanks.
5/18/2010 3:37 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Send Bulk Email Option Not Coming Up
(Australia)
Thanks for letting us know. That is a handy nugget.
You must have done that just before we tested. All is well that ends well.
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Send Bulk Email Option Not Coming Up