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module will not send mail anymore?
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11/16/2011 11:42 AM
Joined: 1/1/0001
Posts: 0
module will not send mail anymore?
(Norway)
Hello!
I have used the module a long time and have been very happy with it. Suddenly it stopped working. It does not send out mail?
I am using DNN 6.0.1 and Bulk Emailer 45.6.4
Everything looks right, but I found this entry in the "Event Viewer":
16.11.2011 00:25:59 Scheduler Event Failure THREAD ID 16 TYPE iwebs.Modules.BulkEmailer.EmailSchedule EXCEPTION Object
THREAD ID: 16
TYPE: iwebs.Modules.BulkEmailer.EmailSchedule
EXCEPTION: Object reference not set to an instance of an object.
RESCHEDULED FOR: 16.11.2011 00:35:59
SOURCE: STARTED_FROM_TIMER
ACTIVE THREADS: 0
FREE THREADS: 1
READER TIMEOUTS: 0
WRITER TIMEOUTS: 0
IN PROGRESS: 0
IN QUEUE: 8
Server Name: ROW1
Please help me!!
Best regards Per Kvalvik (www.atlanterhavsporten.com)
11/16/2011 7:53 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
It sounds like there is a failure of the scheduler process, and in other instances of this we have seen that the cause is due to other scheduler processes not completing correctly. Have a look in your scheduler for other things that have not completed their process and let me know what you find.
11/16/2011 8:19 PM
Joined: 1/1/0001
Posts: 0
Re: module will not send mail anymore?
(Norway)
Hello again,
I'm not very good with this, but I checked what you said and found nothing that seemed suspicious. Under "schedule history", I found only "iWeb" module that was not marked "succeeded".
I have tried to uninstall the module and reinstall it without the work.
I have also installed the module on other sites I manage and which is on the same server, where it works fine.
If you want I can give you the HOST-login so you can check what is wrong?
Hear from you!
Sincerely Per from Norway
11/17/2011 3:46 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
Please use the contact us form on our site to send us some host details.
Be sure to make reference to the URL of this thread in the forums.
11/17/2011 4:05 AM
Joined: 1/1/0001
Posts: 0
Re: module will not send mail anymore?
(Norway)
Okay! I have sendt you the login details with your contact form! Looking forward to hear from you again soon :)
11/17/2011 11:44 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
We have created a case for this item, and will be in contact when resolved. Thanks for sending the details.
11/20/2011 9:53 PM
Per
Joined: 9/2/2011
Posts: 11
Re: module will not send mail anymore?
(Norway)
Hey, is there any development in this case?
11/21/2011 2:10 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
We have not got to it yet, but the next 12 hours should see the case completed.
11/22/2011 3:05 AM
David Finley
Joined: 8/28/2006
Posts: 11
Re: module will not send mail anymore?
(Australia)
The problems relates to the fact that your site does not appear to have a default portal 0 and your site is not returning a listed default portal.
A very unusual error, and probably relates only to this site as we suspect that something unusual is going on with it. All dnn sites should return the default portal when asked, and all DNN sites should have a portal 0 by default, although this does not need to be the default portal.
Have you done something unusual with this site?
11/23/2011 12:48 AM
Per
Joined: 9/2/2011
Posts: 11
Re: module will not send mail anymore?
(Norway)
Hello again,
I'm not quite sure what you mean by this, but I can not find anything wrong in relation to "Portal No. 0." Where is it that the site does not answer? I have not (intentionally) changed anything on the website.
Anyway, it seems as if everything is working now? I tried to send out an email and it went 100% OK to all recipients!
Have you changed anything?
Thank you for good follow-up and for the help so far!
Regards, Per in Norway
11/23/2011 2:35 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
We have released a change specific to your issue that should fix this. We have just changed the location log files are sent when a portal default is not returned in a query.
You site has been updated and should work fine.
11/23/2011 11:02 PM
Per
Joined: 9/2/2011
Posts: 11
Re: module will not send mail anymore?
(Norway)
It works perfectly well, yes - thank you for the very great help and speedy service! I am very grateful and happy that I have chosen to use your module. You are amazing! Again, thank you so much!
best regards,
Per in Norway!
11/24/2011 12:57 AM
Per
Joined: 9/2/2011
Posts: 11
Re: module will not send mail anymore?
(Norway)
Hello again, now it has stopped again? I sent a group e-mail last night (Norwegian time) and set up a new distribution that was to go in two hours. The first mailing went fine, but that which was set up at a future time did not run.
I have tried to delete those who "stood in line" and have tried to send a test mail, but it looks as if it has stopped completely?
What do you think is the cause of this this time?
Hope to hear from you again.
Wish you a nice day!
:) Per
11/25/2011 12:28 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
We have opened the case again for you and will have a team member take a look.
11/30/2011 8:08 AM
Per
Joined: 9/2/2011
Posts: 11
Re: module will not send mail anymore?
(Norway)
Hello,
Now I experience the same problem on another Site (www.ramvik.no) that I manage. Here I run the latest version of DNN and the latest version of your module. Emails are not sent out?
Event viewer:
29.11.2011 21:01:01 General Exception AssemblyVersion 6.1.1 PortalID -1 PortalName UserID -1 UserName ActiveTabI
AssemblyVersion: 6.1.1
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 2b19221b-59a7-4a9d-918d-4fba9aaa4beb
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: DotNetNuke.Entities.Portals.PortalInfo.get_HomeDirectoryMapPath
StackTrace:
Message: System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Entities.Portals.PortalInfo.get_HomeDirectoryMapPath() at iwebs.Modules.BulkEmailer.EmailSchedule.DoWork()
Source:
Server Name: ROW1
29.11.2011 21:01:01 Scheduler Event Failure THREAD ID 28 TYPE iwebs.Modules.BulkEmailer.EmailSchedule EXCEPTION Object
THREAD ID: 28
TYPE: iwebs.Modules.BulkEmailer.EmailSchedule
EXCEPTION: Object reference not set to an instance of an object.
RESCHEDULED FOR: 29.11.2011 21:11:01
SOURCE: STARTED_FROM_TIMER
ACTIVE THREADS: 0
FREE THREADS: 1
READER TIMEOUTS: 0
WRITER TIMEOUTS: 0
IN PROGRESS: 0
IN QUEUE: 9
Server Name: ROW1
29.11.2011 21:01:01 Scheduler Exception AssemblyVersion 6.1.1 PortalID -1 PortalName UserID -1 UserName ActiveTabI
AssemblyVersion: 6.1.1
PortalID: -1
PortalName:
UserID: -1
UserName:
ActiveTabID: -1
ActiveTabName:
RawURL:
AbsoluteURL:
AbsoluteURLReferrer:
UserAgent:
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: e2c783c6-606a-4248-877c-59e6862a0e29
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: DotNetNuke.Entities.Portals.PortalInfo.get_HomeDirectoryMapPath
StackTrace:
Message: System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Entities.Portals.PortalInfo.get_HomeDirectoryMapPath() at iwebs.Modules.BulkEmailer.EmailSchedule.DoWork()
Source:
Server Name: ROW1
12/1/2011 4:20 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
We updated your site with a new version to address this.
12/1/2011 4:31 AM
Per
Joined: 9/2/2011
Posts: 11
Re: module will not send mail anymore?
(Norway)
Yes, but this time it's on another site, do You have this version for download so that I can install it my self?
Regards
:) Per
12/1/2011 4:35 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: module will not send mail anymore?
(Australia)
Yes
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module will not send mail anymore?