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Bulk Emailer
Get following message when trying to send email - Trial Version
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6/30/2012 5:00 AM
Melanie Hilliard
Joined: 6/22/2012
Posts: 4
Get following message when trying to send email - Trial Version
(United States)
I am using this on a temp server and the test email send np. I only have 1 email in the list that I am testing and it gives the following error message.
ChilkatLog: OpenSmtpConnection: DllDate: May 26 2011 UnlockPrefix: NTRACWMAILQ Username: CLE02WEB07:andersonrifles.c_web Architecture: Little Endian; 32-bit Language: .NET 2.0 SmtpConnect: SmtpHost: mail.atdmachineshop.com SmtpPort: 25 SmtpUsername: mhilliard@atdmachineshop.com SmtpSsl: 0 StartTLS: 0 Need new SMTP connection SMTP_Connect: Connecting to SMTP server mail.atdmachineshop.com:25 smtp_host: mail.atdmachineshop.com smtp_port: 25 smtp_user: mhilliard@atdmachineshop.com ConnectTimeoutMs: 30000 calling ConnectSocket2 AddrInfoList: AddrInfo: ai_flags: 0 ai_family: 2 ai_socktype: 1 ai_protocol: 0 ai_addrlen: 16 ai_canonname: (NULL) Connect using IPV4. ipAddress1: 69.89.21.97 myIP_3: 209.190.184.80 myPort_3: 4871 connect successful. InitialResponse: 220-*********************************************************************** 220-********************************************************************* 220 ******************* sendingHello: EHLO cle02web07 helloResponse: 250-box523.bluehost.com Hello cle02web07 [209.190.184.80] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-XXXXXXXA 250 XXXB login_method: LOGIN 535 Incorrect authentication data Failed to get response to login password ConnectionLog: 220-*********************************************************************** 220-********************************************************************* 220 ******************* 250-box523.bluehost.com Hello cle02web07 [209.190.184.80] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-XXXXXXXA 250 XXXB AUTH LOGIN 334 VXNlcm5hbWU6 334 UGFzc3dvcmQ6 535 Incorrect authentication data Failed to login using LOGIN method checkOrMakeSmtpConnection: Elapsed time: 2625 millisec Failed to connect to SMTP server at iwebs.Modules.BulkEmailer.RecipientTools.DoScheduledEmailPreview() at iwebs.Modules.BulkEmailer.ViewBulkEmailer.btnSendTest_Click(Object sender, EventArgs e)
7/2/2012 8:59 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Get following message when trying to send email - Trial Version
(Australia)
Hi there. This is a really simple problem.
The error "Incorrect authentication data Failed to get response to login" is saying that the SMTP authentication details you are using for your email server are not valid.
7/2/2012 9:42 PM
Melanie Hilliard
Joined: 6/22/2012
Posts: 4
Re: Get following message when trying to send email - Trial Version
(United States)
The test email sent though. Where do I change the SMTP settings? Thanks.
7/3/2012 5:35 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Get following message when trying to send email - Trial Version
(United States)
SMTP settings are changed in the Host Settings.
Please read the manual about SMTP Settings. It covers why it would work, and why it would fail. There is a lot of helpful information ready and waiting for you to read it.
7/3/2012 9:25 PM
Melanie Hilliard
Joined: 6/22/2012
Posts: 4
Re: Get following message when trying to send email - Trial Version
(United States)
Thanks for your help. I contacted my hosting service and they were able to give me the correct SMTP settings.
7/4/2012 4:28 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Get following message when trying to send email - Trial Version
(United States)
No problem, thanks for the follow up post.
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Get following message when trying to send email - Trial Version