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DNN Word Editor
Word Add-in stopped working
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8/31/2011 12:43 PM
Karl Rony
Joined: 9/18/2009
Posts: 7
Word Add-in stopped working
(United States)
On two computers, it just stopped working- no publish button. Perhaps a MS upgrade messed it up. On my computer, the add-in went to inactive in the COM Add-ins manager. I could not reactivate it. Trying to redownload the add-in didn't work. The setup thought it was already at the latest version. I successfully uninstalled the add-in, but the setup still thinks that I have the latest even though it doesn't appear in my add-in list.
8/31/2011 11:49 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Word Add-in stopped working
(Australia)
Uninstall the add-in from the Programs using the normal uninstall programs.
Reboot, then try installing again.
9/1/2011 12:53 AM
Karl Rony
Joined: 9/18/2009
Posts: 7
Re: Word Add-in stopped working
(United States)
In Win7, I looked in the loaded programs list and did not see your application. What am I looking for, maybe I missed it?
9/1/2011 1:19 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Word Add-in stopped working
(Australia)
Uninstall or change program. Search for "WordEditor"
9/1/2011 10:07 PM
Karl Rony
Joined: 9/18/2009
Posts: 7
Re: Word Add-in stopped working
(United States)
I'm getting closer. The uninstall/reinstall worked on my computer. The other computer can only upload text. We're using the same account in the Word Editor settings. I'll investigate more tonight.
9/2/2011 3:09 AM
Karl Rony
Joined: 9/18/2009
Posts: 7
Re: Word Add-in stopped working
(United States)
Both computers are up and running. The uninstall/install on the local computer worked.
9/2/2011 6:35 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Word Add-in stopped working
(Australia)
Good to hear.
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DNN Word Editor
Word Add-in stopped working