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AnnounceIT Supp...
Problem in Installing at Clients Server
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8/20/2007 5:54 PM
Joined: 1/1/0001
Posts: 0
Problem in Installing at Clients Server
(India)
Dear AnnounceIT Team,
My Client had bought this module to implement in Client's DNN site. So i got the Module and first used in my developement DNN site , it is working fine.
Now i wanted to deploy the AnnounceIT module on the Live DNN site. But I am facing a problem in running the Module.
I am able to install the AnnounceIT module on client's server successfully but when i tried to add the module to a page, page just hangs.
Please give me suggestions on how i could solve this...urgent help needed!
Thanks in Advance.
8/20/2007 6:08 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Problem in Installing at Clients Server
(Australia)
Ensure the client is 4.02 and above on dnn.
Ensure you have the latest version of the module. 40.02.02
Ensure that there were no errors on module install.
Try over installing the module again.
Try removing the module and installing it again.
Try with no skin on the pate. Default DNN skin.
Failing all that - contact us again.
8/20/2007 6:17 PM
Joined: 1/1/0001
Posts: 0
Re: Problem in Installing at Clients Server
(India)
Thanks for the early response.
I tried installing and uninstalling again and again...but still no luck. Actually i got the AnnounceIT 40.02.01 PA.zip file.. so should i get the AnnounceIT 40.02.02 PA.zip file from my client? And also let me try with default skin n see whether if it works.
Obs.
8/20/2007 6:30 PM
Joined: 1/1/0001
Posts: 0
Re: Problem in Installing at Clients Server
(India)
And also Just wanted to know , do our client needs to pay the extra money to get the latest release of AnnounceIT?
My client bought that on Snowcovered, so can he download the latest from there it self or some where else?
Please let me know these details.
Thanks,
Obs.
8/21/2007 11:45 PM
Joined: 1/1/0001
Posts: 0
Re: Problem in Installing at Clients Server
(India)
Please help and respond to my problem.. Currently we are not able to run n use the AnnouceIT module. Please let us know where do we get latest release.
Urgent help required.
Obilesu.
8/22/2007 12:53 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Problem in Installing at Clients Server
(Australia)
What email address and where did you purchase the module?
8/22/2007 1:28 PM
Joined: 1/1/0001
Posts: 0
Re: Problem in Installing at Clients Server
(India)
Email id is :
chrisr@aspexconsulting.co.nz
& bought from Snowcovered. Appreciate quick response.
Thanks In Advance,
Obilesu.
8/22/2007 2:28 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Problem in Installing at Clients Server
(Australia)
Just sent you the email now with the attached update.
8/22/2007 3:42 PM
Joined: 1/1/0001
Posts: 0
Re: Problem in Installing at Clients Server
(India)
Hi Team,
I got the latest release from my client. I have installed the same on the Clients server. I could install successfully but same problem , i am not able to show add the AnnouceIT module to page. When ever click on Add link , It wont add the module module to page and page just hangs...status bar on the IE keeps on refreshing.. i am not sure why this is happening... Please help me out... i am available on skype.
Thanks n Regards
Oblesh.
8/22/2007 11:11 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Problem in Installing at Clients Server
(Australia)
So for those of you reading this, we got the issue resolved to a connection string that pointed backwards to a development database and not the live database.
Strange thing was that the site worked for most things. Go figure.
8/23/2007 12:57 AM
Joined: 1/1/0001
Posts: 0
Re: Problem in Installing at Clients Server
(India)
Hi All,
First let me say ... Thank God n Thak you for the Excellent Support from the Team.
Now eveything works fine... The problem was there in the connection string. Strangely everything was working except this module. Anyway problem solved.. Thank you for the Chat n Email from the team.
finally i just want to mention that No Problem with the Module. The Module works great!!
Happy Nuking!!
Obilesh.
www.newcreationit.com
8/31/2007 8:40 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Problem in Installing at Clients Server
(United States)
Thanks for the comments.
7/3/2008 6:18 PM
Alaaeddin
Joined: 6/29/2008
Posts: 1
Re: Problem in Installing at Clients Server
(Qatar)
alaa
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Problem in Installing at Clients Server