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Support
Bulk Emailer
Issue with tokens
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12/3/2009 3:01 PM
chuds
Joined: 12/14/2008
Posts: 5
Issue with tokens
(Australia)
Hi
Bulk email version 45.02.26
DNN 4.9
My client is experiencing issues with tokens not displaying the correct information in bulk emails he is sending.
His token is in the format:
[FirstName:Dear Subscriber]
Occasionally, one of his subscribers, say Fred, will receive an email titled Adrian. Fred is indeed called Fred in his profile.
This does not happen in all situations (worst kind of issue to deal with). One thing that may lead to a clue is that Adrian does not have a valid email address - Fred does.
Can you shed any light on why this is happening? His subscribers are getting annoyed at being called the wrong name.
Thanks,
James.
12/3/2009 3:11 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Issue with tokens
(Australia)
One thing that is obvious in this situation is that the module is working off e-mail addresses and not accounts. A situation could arise where there are multiple accounts showing the same e-mail address. In this instance a module automatically removed duplications of the e-mail addresses and will only send to the first one. This is to ensure that if you pull multiple list sources including user accounts, custom lists and even CRM integrated lists that you do not duplicate e-mails to an individual.
As I read your message, it could be that there is an account you're unaware of that has the same e-mail address. One easy way to look into this, is to use the user management section of the DotNetNuke website to do a search on the e-mail address and see how many accounts are returned.
Naturally we are assuming that you are referring to DotNetNuke zero counts and not a custom imported list?
12/3/2009 11:21 PM
chuds
Joined: 12/14/2008
Posts: 5
Re: Issue with tokens
(Australia)
Thanks for your prompt reply.
I checked the e-mail addresses and both Fred and Adrian have unique email addresses.
I searched for multiple email addresses using the
DNN
admin|user accounts page, and also directly querying the
aspnet
_Membership and users tables. I also searched on the
userprofile
table just to be sure. I also self joined these tables and found there was only one instance of a duplicate email in the whole portal, which was valid (a husband and wife). Those two have not experienced token issues.
Further, my client checks the 'Send a copy to: admin@...' in the 'Additional Options' panel of the 'Send a Bulk e-mail' page. This has been working well, until today, when he received his copy of the
mailout
addressed to 'Dear Shirley'. Rest
assured
his name is not Shirley.
Do you have any other ideas?
Thanks,
James.
12/3/2009 11:21 PM
chuds
Joined: 12/14/2008
Posts: 5
Re: Issue with tokens
(Australia)
And yes, DNN accounts.
12/3/2009 11:38 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Issue with tokens
(Australia)
Thanks for the info, we will look into it.
12/4/2009 3:32 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Issue with tokens
(Australia)
Could you forward us some host access details via our contact us page, and reference this thread in the contact us.
12/4/2009 11:55 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Issue with tokens
(Australia)
Got your emial about no access to the site. We will continue here.
We have got a developer looking at options.
12/4/2009 2:25 PM
chuds
Joined: 12/14/2008
Posts: 5
Re: Issue with tokens
(Australia)
More information:
I did some more investigations and asked my client some more questions. It appears that the copied email sent to him but with the salutation to 'Dear Shirley' has been resolved and is not an issue with the bulk emailer. So it turns out that was a red herring.
I can confirm that the incorrect salutation to subscribers is still an issue, however.
I'll see if I can't get more information to help in the diagnosis.
12/4/2009 2:54 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Issue with tokens
(Australia)
So to clarify, you are saying that a person who is a DNN site member (ie not a list opt-in member) are getting the incorrect first name?
12/4/2009 3:03 PM
chuds
Joined: 12/14/2008
Posts: 5
Re: Issue with tokens
(Australia)
Correct. My client uses the DNN User Roles to define who is sent the email. Generally only one role is selected.
As far as we can tell, the majority of users get the correct salutation. It is only a handful of people who are getting the incorrect name. This leads me to believe it's a data issue - but I can't find any inconsistencies within the db (e.g. a user having the wrong first name in the profile).
12/4/2009 3:14 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Issue with tokens
(Australia)
Dev team suggests that they think it may be data, as they cannot understand how this could happen.
However they suggestion is to user our "
Get List
" module to extract your database list and be able to view data in an easy to monitor format.
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Issue with tokens