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Bulk Emailer
Read Statistics Not Working
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10/7/2008 7:19 AM
NetProCity
Joined: 12/29/2007
Posts: 20
Read Statistics Not Working
(United States)
I have sent out an email to two recipients. One of them went to my gmail account, and one went to my normal email address in which I check with an online webmail utility. I read these emails and even clicked on a few items on them, but it shows "0" as read in the email campaign details area. How do I activate so these emails are tracked. I tried to sending to another person who read and even replied to it to me, but it didn't show as read for his email either.
What am I missing to configure? I have sent three emails with all three being read in different types of email systems, and none of them have changed the read status.
Thanks
James
10/7/2008 11:18 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Read Statistics Not Working
(Australia)
We identified this issue with the help of one of our other clients this week. We found is was caused by the DNN site not correctly reporting to the module the domain that it was operating on.
We could not identify the cause of the problem (because we did not have server level access) so we decided to include some code to work this out on sites that did not report to the module.
Bottom line is that this problem is now fixed in version 45.02.17 and above. This version is available on our
Download page
.
NOTE: For those people experiencing the issue, you must uninstall any previous versions of Bulk Emailer and install 45.02.17 or later to see a fix to the issue on your site.
10/7/2008 2:12 PM
NetProCity
Joined: 12/29/2007
Posts: 20
Re: Read Statistics Not Working
(United States)
Thank you. This version works as it now does mark the "reads" appropriately.
Thanks
James
10/10/2008 4:10 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Read Statistics Not Working
(Australia)
Great.
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Read Statistics Not Working