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Password Reminder Email Problem
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8/10/2010 1:00 AM
NetProCity
Joined: 12/29/2007
Posts: 20
Password Reminder Email Problem
(United States)
Hello. We are using DNN 4.9+ and advanced login. When someone clicks on the "reminder password" link and inserts their email address they are receiving the email but the password looks like [password] and does not include the actual password. It works for some users and many users it does not. It seems something about some of their passwords is making this feature not work.
Do you have any ideas? Should I upgrade the system to DNN 5+? Would I have to make any changes to your module if I do? I would prefer to just fix the problem and continue with the DNN 4.9+ because I have heard of too many issues with the 5+.
Thanks for any quick responses.
James
8/10/2010 2:38 AM
NetProCity
Joined: 12/29/2007
Posts: 20
Re: Password Reminder Email Problem
(United States)
I am trying to find a pattern to why some users it is working and some it is not. I think I have found one. The ones that are receiving the password like [password] are ones that registered a username as an email address. So if they inserted the username while registering like :
email@email.com
and then in the part that asks for the email they insert the same email address. These users are the ones having problem receiving the password. This is a big problem for us because we request are users to utilize their email as the username.
Any ideas?
Thanks
James
8/15/2010 5:20 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Password Reminder Email Problem
(Australia)
We will test this theory ASAP.
8/18/2010 12:14 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2065
Re: Password Reminder Email Problem
(Australia)
We cannot recreate the same problem. Can you please use our Contact Us form on our website, and provide us with a host login so that we can work out why it has a problem on your end.
Please make reference to the URL of this post, when providing details.
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Password Reminder Email Problem